SOLUTIONS · DENTISTS & ORTHO
Reputation defense built for dental practices.
HIPAA-aware AI replies. Healthgrades + Google + Yelp monitoring. Insurance-dispute and treatment-outcome reviews handled with bar-grade care. Pay-per-success removal — $179 only when Google removes.
Available on: Shield · Fortress · War Room — pick by location count
What you get
Built end-to-end. No bolt-ons.
HIPAA-aware replies
Templates that never reference treatment, diagnosis, or PHI. Acknowledge without confirming the patient relationship.
Healthgrades + Google
Healthgrades is a major new-patient discovery channel for dental practices. We monitor it as aggressively as Google.
Insurance-dispute defense
"They charged me wrong" reviews flagged for finance-team review before public response.
Treatment-outcome reviews
1-stars over outcome get a templated empathetic reply that doesn't admit fault or imply outcome guarantees.
Current rating
3.8★
+0.0★ from start
Fakes removed
0
$179 each · only on success
Why dental practices need defense, not just monitoring.
Dental is a 4.0+ rating industry. New-patient research typically starts above 4.5★. As your rating slips toward the 4.2★ band, your local 3-pack visibility starts dropping — and the math compounds fast. The hard part is you don't get a second chance: people who skip you on a Tuesday rarely come back on a Thursday.
- Dental practices typically need 4.0★+ to stay in serious patient consideration
- Local 3-pack threshold sits in the 4.2★ band
- Below 4.0★, new-patient flow drops materially
HIPAA replies, ACA-aware, malpractice-defensible.
Reply incorrectly to a dental review and HIPAA fines start at $100/day per violation. A reply that confirms a patient relationship, references a treatment, or mentions an appointment is a violation. Our templates are engineered against HIPAA reply-safety patterns and the OCR's published guidance — they never reference PHI, treatment, or confirm the patient relationship by design.
- PHI-safe by default (no patient ID)
- No treatment / diagnosis references
- No appointment-date / visit confirmation
- Empathetic tone without outcome-guarantee language
Healthgrades, Vitals, Yelp — the platforms patients actually use.
Patients researching dentists check Healthgrades first (30%), Google second (45%), Yelp third (15%). We monitor all three with the same minute-by-minute cadence and roll them into one feed.
- Healthgrades full review tracking
- Vitals.com rating + theme alerts
- Yelp dental directory monitoring
- Real-Self pediatric review tracking (orthodontics)
FAQ
Common questions
Are the AI replies actually HIPAA-aware?
Yes — our templates are engineered against the OCR's published guidance and HIPAA reply-safety patterns. They never confirm a patient relationship, never reference treatment, never echo PHI. We log every generation for your own internal audit trail. Note: we are not a HIPAA-covered entity — we don't store PHI.
What if a patient leaves a review accusing us of malpractice?
We auto-flag the review for human review and escalate to your compliance officer / risk-management team via the alert system. Auto-replies are disabled for any review containing malpractice keywords.
Do you integrate with my dental practice management software?
We don't need to — we work entirely on public data. No PHI ever leaves your PMS. We pull review data from Google, Healthgrades, Yelp via official APIs / scrapers.
Can you help with the Yelp filtered-review problem?
Yes. Yelp's algorithm filters legitimate reviews into a hidden section. We monitor both — visible and filtered — so you see every review even if Yelp hides it.
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