SOLUTIONS · MED SPAS & AESTHETICS
Reputation defense for outcome-driven aesthetics.
A bad Botox outcome doesn't just cost a customer — it costs the next 50 customers who read the review. Outcome-sensitive AI replies, RealSelf monitoring, and before/after audit alerts.
Available on: Fortress · War Room
What you get
Built end-to-end. No bolt-ons.
Outcome-sensitive replies
1-stars about results get carefully worded responses that acknowledge without admitting fault or guaranteeing outcomes.
RealSelf + Google + Yelp
RealSelf is the #1 aesthetic review platform. We monitor it alongside Google + Yelp.
Photo + before/after audit
We flag GBP listings with under 5 photos — a major signal for med spa search ranking.
Insurance-vs-cash review classification
Insurance reviews differ from cash-pay aesthetics reviews. Our model treats them differently.
“Don't go here. Go to ABC Dental instead — they're much cheaper.”
Violation: Conflict of interest · explicit competitor promotion
Detected
Filed with Google
Under review
Removed
Aesthetic reviews are outcome-driven and emotional.
Med spa reviews aren't about service — they're about results. "My eyebrows look different" is unfalsifiable, often subjective, and almost impossible to remove. We focus on what you CAN do: respond carefully, acknowledge experience, and protect rating math.
- Outcome reviews flagged for medical-officer review
- Auto-replies disabled for outcome-disputed reviews
- Templates use "experience" not "results" language
- Never references provider-skill or technique
RealSelf is where prospects actually research.
Before booking $4,000 of injectables, prospects spend hours on RealSelf reading "worth it" ratings. RealSelf's 5-star average is your true ranking benchmark. Most reputation tools ignore RealSelf entirely. We don't.
- RealSelf full review + worth-it tracking
- Treatment-specific rating breakdowns
- Provider Q&A monitoring
- Photo-gallery review tracking
Photo audit catches the silent ranking killer.
Google rewards GBP listings with 10+ recent photos. Med spas with under 5 photos drop out of the local 3-pack within 60 days. We audit photo count weekly and alert if you fall below the threshold — a fix that takes 15 minutes saves 30% of leads.
- Weekly photo-count audit
- Alert if listing drops below 5 photos
- Recommends optimal mix (interior + treatment + before/after)
- Flags photos older than 6 months
FAQ
Common questions
Can you remove a bad-outcome review?
Usually no — outcome dissatisfaction is generally protected as opinion under Google's content policy. We focus on the reviews that ARE removable (fake, off-topic, conflict of interest) and on protecting your overall rating math.
What if the review is from a known cash-pay client we can identify?
We never reveal client identity in replies (HIPAA-style privacy applies even to non-medical aesthetics). Our templates acknowledge the experience without confirming the client relationship.
How does the photo audit help my GBP ranking?
Google's local algorithm uses photo count + recency as a ranking signal. Listings with 10+ recent (under 6mo) photos rank ~2 positions higher in the local 3-pack on average. We flag drops so you stay above the threshold.
Do you support medical aesthetics chains?
Yes — multi-location is included on Fortress (5 locations) and War Room (unlimited). Each location gets its own monitoring stream and roll-up dashboard for the franchisor.
Get defended in under 60 seconds.
14-day free trial. No card for Shield. Cancel anytime.