SOLUTIONS · MULTI-LOCATION CHAINS
One platform for 5 locations, 50 locations, or 500.
Roll-up HQ dashboard. Per-location alert routing. Franchisee-friendly access controls. Quarterly business reviews per location, plus chain-wide rating + theme analysis.
Available on: Fortress (5 locations) · War Room (unlimited)
What you get
Built end-to-end. No bolt-ons.
Roll-up dashboard
Chain-wide rating, review-volume, sentiment heatmap. See which locations are winning, which need attention.
Per-location streams
Each location has its own monitoring stream, alert email, AI reply tone, and removal credit pool.
Franchisee-friendly access
Each franchisee sees their location only. HQ sees the roll-up. Brand consistency without micromanagement.
Per-location QBR
Quarterly business review per location, plus a chain-wide executive summary for the C-suite.
You · Bright Smile Dental
Competitor · Cedar Family
Competitor · Aspen Dental
Gap: Need 89 more reviews + 17 more photos to match your local competitors
Chain-wide visibility, location-level autonomy.
Most reputation tools force a choice: HQ gets the dashboard but franchisees can't reply, or franchisees get autonomy but HQ has no visibility. We solve this with role-based access — HQ sees all, franchisees see their own, and brand-consistency rules apply automatically.
- Hierarchical access controls (HQ / regional / franchisee)
- Brand-tone consistency across all auto-replies
- Per-location override for franchisee preferences
- Audit log of who replied to what, when
Compare locations like A/B tests.
Why is location 7 outperforming location 12 by 0.4★? Our roll-up dashboard surfaces theme deltas across locations: 7's reviews mention "friendly staff" 3× more, 12's reviews mention "long wait" 5× more. You see the systemic issues, not just the symptoms.
- Cross-location theme heatmap
- Top + bottom performer rankings
- Theme-driven action recommendations
- Manager-attribution for rating changes
Crisis response, scaled.
When a viral TikTok hits one location, the chain's reputation suffers. War Room ships chain-wide crisis playbooks: coordinate replies across locations, deploy social-PR statements, escalate to Trust & Safety with the full chain context attached.
- Chain-wide review-bombing detection
- Coordinated cross-location reply strategy
- PR statement templates for chain-wide incidents
- T&S escalation with full chain context
FAQ
Common questions
How do franchisees get access without seeing other locations?
Each franchisee gets their own portal login scoped to their location(s) only. HQ admins see the roll-up. Regional managers can be granted access to a defined location group. Standard role-based access control.
Can you handle 100+ locations?
Yes — War Room scales to enterprise multi-location. Capacity tested in load environments to handle large chain footprints. Above 100 locations, we provision a dedicated Customer Success Manager and quarterly executive reviews with the C-suite — talk to sales for custom enterprise pricing.
Do you integrate with our brand-management software?
We expose webhook + REST APIs for everything (review events, alert events, removal events). Common integrations: Yext, BirdEye PIM, Hootsuite, Sprinklr — pipe our data wherever you need it.
Is the pricing per-location or flat?
Per-location on Fortress (5 included). War Room is flat-rate and includes unlimited — better economics above ~10 locations. Talk to sales for custom enterprise pricing on 50+.
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