SOLUTIONS · RESTAURANTS
Reputation defense for high-volume hospitality.
Restaurants get 10× more reviews than dental — and 10× more attack surface. Theme-shift alerts catch "slow service" climbing before it's a 0.3★ drop. Viral takedown protection. Yelp + Google + Tripadvisor in one feed.
Available on: Fortress · War Room
What you get
Built end-to-end. No bolt-ons.
Yelp + Google + Tripadvisor
The three platforms that drive 80% of dining decisions. We monitor all three minute-by-minute.
Theme-shift alerts
"Wait time" mentions climbed 40% week-over-week? You'll know — before the rating reflects it.
Viral takedown defense
TikTok reviews going viral about your restaurant get flagged within hours, with playbooks for response.
High-volume reply automation
Auto-reply to 4-5 star reviews. Hand-craft 1-3 stars. Saves 5+ hours per location per week.
Every platform · every minute · one feed
Theme-shift detection is more important than rating-drop alerts.
By the time your rating drops 0.3★, you've already lost weeks of revenue. Theme-shift detection catches the early warning: "slow service" mentions climb 40% before any of those reviews leave 1-stars. You fix the kitchen issue before the rating dies.
- Auto-extracted themes per review
- Week-over-week theme delta
- Theme-shift alerts ("wait time" climbing)
- Per-location theme heatmaps
Viral takedown defense — when a TikTok review goes wrong.
A single viral TikTok can crater a restaurant. We monitor for sudden review velocity spikes (50+ negatives in 24h often correlate with social-media virality), auto-flag the pattern, and ship a tested response playbook to your inbox within hours.
- Sudden review-velocity spike detection
- Cross-reference with social-media mentions
- Pre-built crisis response playbooks
- Direct escalation to Google T&S for coordinated patterns
High-volume automation that doesn't sound robotic.
If you're getting 100+ reviews per month, you can't hand-write replies. We auto-draft for every review and auto-publish for 4-5 stars (your call) — but always flag 1-3 stars for human review. The 5-hour-per-week reply load drops to 30 minutes.
- Auto-publish for 4-5 stars (opt-in)
- Human-review queue for 1-3 stars
- Per-location voice profile (chains)
- Bulk-acknowledge mode for review surges
FAQ
Common questions
What about Yelp filtered reviews?
Yelp's algorithm hides 30% of legitimate reviews in a "not currently recommended" section. We monitor both — visible and filtered — so you see every review even if Yelp hides it. We also alert when reviews shift between sections.
Can you help with a viral TikTok review?
Yes. War Room customers get a same-day human response: pre-built playbooks, T&S escalation, coordinated reply strategy. Outcomes depend on timing and incident type, but most situations move fastest when the operator + our team get coordinated within the first 24 hours.
Do you integrate with Toast, Square, or my POS?
Not directly — we don't need POS data to do reputation defense. But we do offer review-request flows that your front-of-house can trigger from Toast/Square via webhooks (Fortress+ feature).
Auto-publishing replies — is that risky?
Only for 4-5 star reviews, only when you opt in, and only after we've trained on 80+ of your past replies. We never auto-publish 1-3 stars. You can review the past 20 auto-publishes in your audit log at any time.
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