Honest answers to the questions we hear most

We file removal appeals for fake or policy-violating Google reviews through Google’s official content-policy channel. We’re not lawyers, not a PR agency, and not a reputation suite. We do one thing: remove reviews that violate Google’s rules. $149 per review removed, full refund if Google rejects within 90 days.

Run a free audit. Paste your business name and city — we scan your last 200 Google reviews against the 7 Google policy categories and show which ones may qualify for removal. No card, no signup required to see the audit.

US local-service business owners — dental practices and DSOs, HVAC and home-services contractors, restaurants, law firms, medical practices, real-estate agents, and auto repair shops. If a single fake 1-star review meaningfully hurts your inquiries, we’re a fit. See our founder story for the why behind the business.

The audit is free — we scan your reviews and tell you which ones may qualify for removal. You only pay if you decide to file. There’s no subscription, no setup fee, and no card stored.

Audit: ~90 seconds. Evidence packet build: 1–2 business days after you approve a flagged review. Google’s decision: median 9 days, range 4 to 21 days from filing. End-to-end: typically 7–24 days per review. See the full process.

No. We file through Google’s public policy-violation channel — no OAuth, no account access. We do verify your business ownership via phone OTP before activating monitoring on your listing.

$149 per Google review removed. That’s the only number. No subscription, no setup fee, no per-month retainer. If Google removes the review, you pay $149. If Google rejects, you get a full refund within 90 days. See full pricing.

You’re charged $149 at flag-click — the moment you approve a flagged review for filing — via LemonSqueezy. If Google doesn’t remove the review within 90 days, we issue a full refund. No card is stored after the transaction. See our guarantee.

Not currently. The pricing stays flat at $149 per review whether you file one or fifteen. Multi-location DSOs and franchise groups should still get in touch — we can coordinate batched filings and a single consolidated invoice.

All major credit and debit cards via LemonSqueezy (Visa, Mastercard, Amex, Discover). LemonSqueezy is also the merchant of record, so receipts are tax-compliant for US, EU, and UK businesses.

No. Cards are tokenized at LemonSqueezy and we never see the number. After the transaction, there’s no recurring charge to set up because there’s no subscription. Next time you file, you re-enter at LemonSqueezy.

Honest math: on a typical local-service business, one fake 1-star review costs an estimated $2,800–$4,200 per month in inquiries lost to higher-rated competitors. Removing it pays back the $149 in days, not months. See the math at the calculator.

71% on the first pass for policy-violating reviews (Q1 2026 internal data, 1,247 filings). We refile once if there’s new evidence; about 22% of refilings succeed on a second pass. See the breakdown in our methodology.

Reviews that violate Google’s content policy: fake reviews from non-customers, off-topic content, conflict of interest (competitors, ex-employees), harassment and hate speech, restricted content, personal information leaks, misinformation, and impersonation. See the full list with examples.

Honest opinions from real customers — even harsh ones. Real service complaints. Reviews about products you no longer sell. Google’s policy doesn’t let us touch genuine feedback, and we won’t pretend otherwise. For those, we offer a separate $499 Reputation Refresh reply + dilute service.

No, and anyone who guarantees removal is lying. Google’s trust team has the final say. What we DO guarantee: a full refund if Google rejects within 90 days. See the written guarantee.

For each flagged review, we build a packet: a screenshot of the review, the specific Google policy category it violates (with the policy URL), supporting pattern analysis (same reviewer hitting competitors, recently created account, no transaction history), and a written rationale. You see and approve the packet before anything is filed. See the methodology.

Yes, once. If we discover new policy-violation evidence (e.g., the reviewer leaves additional fake reviews, or new pattern data emerges), we refile at no extra charge. About 22% of refilings succeed. After two rejections, we issue a full refund.

Median 9 days, range 4 to 21 days. The faster cases are clear policy violations (obvious spam, harassment). The slower ones involve borderline conflict-of-interest evidence Google’s reviewer wants to verify manually.

Not currently. We’re focused on Google reviews because Google drives the lion’s share of local-business discovery and conversion. Other platforms have different policy structures we’d rather build out properly than ship half-done.

No. Filings go through Google’s public policy-violation channel — the same one any business owner uses. There’s no marker indicating a third party filed, and our internal data shows zero retaliation in 1,247 filings to date.

If Google doesn’t remove the review within 90 days of our filing — whether they reject explicitly or simply don’t act — you get a full $149 refund to the original payment method. No questions asked. Full terms on the guarantee page.

You don’t have to. We track every filing internally — at the 90-day mark, if Google hasn’t removed the review, we trigger the refund automatically via LemonSqueezy. You’ll get an email confirmation when it processes.

LemonSqueezy refunds typically settle in 5–10 business days back to the original card. We process the refund the same day we determine Google won’t act.

LemonSqueezy refunds always go back to the original payment method. If that card is closed, LemonSqueezy will work with the issuing bank to redirect the refund to your active account. In rare cases, we’ll issue an ACH refund directly.

If we already refunded you and Google later removes the review on day 95 (rare but it happens), you keep the refund. We don’t claw it back. The 90-day window is firm in your favor.

Your business name and address, the Google review URL(s) you submit, your email and phone (for verification and updates), and the evidence we gather (publicly available reviewer history, screenshots). That’s it. Full detail in the privacy policy.

Only what’s necessary to file the appeal: the review URL, the policy category it violates, and the supporting evidence packet. We don’t share your account credentials, payment info, or other business data.

Encrypted at rest on Cloudflare D1 (US region) with TLS 1.3 in transit. We retain audit data for 24 months for refund-tracking purposes, then auto-delete. Payment data lives at LemonSqueezy, never on our infrastructure. See security details.

We don’t process PHI (protected health information). Reviews on a public Google listing aren’t PHI. We don’t ask you for patient details, charts, or any identifying medical data — we work entirely from publicly available review content plus what Google’s policy already permits us to file.

Yes. We don’t publish customer names, business names, or case details without explicit written consent. Case studies are always anonymized to vertical and region (e.g., “a 3-location dental DSO in the Southwest”).

No. Your business data, audit results, and evidence packets are not used to train any model. Internal pattern analysis (which policy categories are succeeding) is fully anonymized and aggregated.

Yes, anytime, from your portal. Email support@repushield.app for a manual purge. We delete everything within 7 business days except records we’re legally required to retain (payment records for 7 years per US tax law).

No. The audit runs without an account. You create one only if you decide to file — that’s when we need to verify your business ownership and store filing history.

Go to /login. Email and password. We use email-based magic links as a backup if you forget your password. Two-factor auth is available in the portal under Settings → Security.

Yes. Multi-location DSOs and franchise groups can add team members from the portal under Team. Each member can view filings; only the account owner can approve new ones for billing.

Your portal dashboard shows every filing, current status (evidence-being-built, filed-with-Google, Google-decision-pending, removed, rejected, refunded), and the days remaining on the 90-day refund clock.

Email support@repushield.app — we reply within one business day, often same-day. Urgent issues during US business hours typically get a same-hour response. We don’t gate support behind tiers. Or use the contact form.

Yes. From the portal, export your full filing history as CSV — review URLs, dates, policy categories, Google decisions, refund status. Useful for multi-location DSOs running quarterly reputation reviews.

There’s nothing to cancel — there’s no subscription. You pay per filing, period. If you want to delete your account, do it from the portal under Settings → Account → Delete.